SDI Broker | Insurance

Customer feedback platform that helps SDI improve service quality in every office

We developed a customer feedback platform that gives SDI actionable ratings to improve service quality across all offices. After each visit, customers rate the employee's politeness, competence, and speed. Each rating is associated with the specific office and insurance product type. The invitation arrives in Viber soon after the policy is issued, and customers respond directly on their phones.

We delivered the survey interface, backend system, Viber message delivery, and supporting cloud infrastructure.